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Mobile Hotspot not working - Motorola e4 prepaid
Nikkichristiana

I am a prepaid account holder,using the $50 plan with 8GB of data w/an extra free 7GB each month (15GB total).  My hotspot has been working just fine until today.  When I went to turn my hotspot on, the following message came up:

If you would like to subscribe to Mobile Hotspot/Mobile Broadband Connect, call:  ...... it gave a Consumer and Business number to call

According to my account, I have 13.98 GB of data left.  And as stated previously, my hotspot has worked just fine up until a few minutes ago.

Any assistance would be greatly appreciated.

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Re: Mobile Hotspot not working - Motorola e4 prepaid
vzw_customer_support
Customer Support

Hello, Nikkichristiana. Are you still experiencing this issue?

 

 

MatthewG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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