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Moto g play can't make calls.
dazure
Member

It was working the day before. I can receive calls and messages but not make calls. I tried all the troubleshooting steps and it still won't work. When I try to dial it wants me to put in my number and 4 digit security code. Then it says it can't validate my phone number.

My phone is prepaid Verizon.

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Re: Moto g play can't make calls.
vzw_customer_support
Customer Support

We want to make sure that you are able to use your Moto G Play, Dazure. Thank you for taking your time and going through our troubleshooting steps. Please call our Verizon Prepaid team so that they can review your account and see if it is an issue with the settings. They can also further assist you with troubleshooting if needed. You can reach them by dialing *611 or 888-294-6804 from 8AM to 7PM daily.

JoshuaT_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!