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My LG optiums zone 3.2 is having voice mail issues

I recently bought an LG optimus zone 3.2 and have had problems keeping the screen turned on long enough to enter in my password.  The screen goes dark after I hit just one or two digits of the password.  Of course then, I can't get the rest of the password in.  I can't retrieve my messages.  I have tried readjusting the amount of time before my screen turns off in the Settings area but this has not solved my problem.  Is there anything else I can do?

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Re: My LG optiums zone 3.2 is having voice mail issues

If the screen turns off during the call, briefly  pressing the power button should wake up the screen. The only time that doesn't work is if you set the phone up to end the call if the power button is pressed.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.