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My phone and data plan says I have mobile hotspot but the lady on customer service says I dont
1966novaracer
Member

My plan on My Verizon says I have mobile hotspot on my $45.00 plan with 2Gb data. My new Galaxy s4 the hotspot says I need subscription and the lady on customer service says they dont offer mobile hotspot on prepaid smartphones

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Re: My phone and data plan says I have mobile hotspot but the lady on customer service says I dont
vzw_customer_support
Customer Support

1966novarace, I understand how important it is to be able to use all of your phone's awesome features. We service post paid account, but from what we know prepaid accounts are not able to access hotspot. Prepaid customer service is telling you what they know to be the truth.


MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: My phone and data plan says I have mobile hotspot but the lady on customer service says I dont
WayneX9
Member
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