Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
My plan didn’t switch over it’s just renewed my old plan


I received this text from Verizon

Hi. It's Verizon. Introducing our new plans that give you lots more data. Get our 15GB plan for $40/mo, the lowest price ever. Keep staying with us to keep saving. Change your plan today at or call *611. Reply X to stop offers.




and I clicked The link I added the $40 to my prepaid phone and I did not receive the deal that you offered me it just renewed my old plan

Re: My plan didn’t switch over it’s just renewed my old plan
Customer Support

Admiringcomic, We want to make sure that you get the help you need. Our Prepaid Specialists are the experts that you are looking for. Their number is 888-294-6804 or you may chat with them through your My Verizon application on your phone. We would love to help you here however we do not have access to Prepaid accounts. I’m confident that they will be able to help you with your concerns.


- TakendraW_VZW