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My rechargable $60 prepaid card wouldn't work
Bluerose69
Newbie
‎11-19-2016 03:36 PM

My rechargable $60 prepaid card wouldn't work even though I have used it several times. It stated I had $60 on my account but wouldn't let me use my phone. I bought another $60 prepaid and it worked only now it says I have 12 days to pay on it again. $120 + to only have 12 days of service ? Why am I dealing with stupid issues like this ? I renewed payment on the day it was due.

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Re: My rechargable $60 prepaid card wouldn't work
vzw_customer_support
Customer Service Rep
‎11-21-2016 03:56 PM

Hi Bluerose69,


I'm so sorry for any inconvenience with your prepaid card purchase. I am eager to assist you, but I would have to direct you to our Prepaid team at 888-294-6804 for assistance. You can also call *611 and send from your VZW device (free call)


Thank you,


ChristinaB_VZW
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