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Need help understang the $30 refill plan
tsmith94
Member

I bought a $30 refill card for my prepaid phone . I says I have unlimited mobile to mobile. I made a call to my huband who is a verizon customer also and it says "The time for this call is 1 hour and 4 minutes". Why is this saying this when it used to say " The time for this call is unlimited" I was only charged for non-verizon customers.

 

It says I'm on the $44.99 Monthly talk plan

* 450 Anytime minutes

* Unlimited mobile to mobile

* Unlimited nights and weekends

 

Why am I getting this 1 hour and 4 minute limited on my phone?

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Re: Need help understang the $30 refill plan
Minniehaha
Sr. Member

If your using a $30.00 refill card that would be used the Daily Prepaid Plan is that what you want to be on? The $44.90 is a Monthly charge and you would be billed differently for that. Either way you should not be charged $1 hr. and 4 min. unless your roaming. Call customer service at 1-888-294-6804 and find out why your being charged this extra price.

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Re: Need help understang the $30 refill plan
Minniehaha
Sr. Member

If your using a $30.00 refill card that would be used the Daily Prepaid Plan is that what you want to be on? The $44.90 is a Monthly charge and you would be billed differently for that. Either way you should not be charged $1 hr. and 4 min. unless your roaming. Call customer service at 1-888-294-6804 and find out why your being charged this extra price.

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