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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
No customer service over phone
Stanleyweis10
Member

Every time I call customer service the automated system hangs up on me.  I had hours long problems with a sim card today and couldn't get through to anyone in technical support.

 

Its now hours later and the system is still hanging up on me.  What is the problem??

 

Now I have a problem with my mobile hotspot.  My computer connects to it but can't use it to do anything.

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Re: No customer service over phone
vzw_customer_support
Customer Support

Stanleyweis10, we definitely want to help in any way we can! Can you confirm the type of service this was for? *Jose

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