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Not recieving old texts after paying bill
Ghopton
Member

So i have a prepaid plan. I wasnt able to pay my bill right away so i went about 6 days till i was able to pay my bill. The entire time my phone is getting the "insufficient funds for text delivery" message.

Well now i have my bill paid and i still cant see those messages that where sent to me over the past six days. Id really like to recieve those missed texts.

Havent had this problem on my old plan. Usually id still recieve the texts but i just cant respond to them. Now i cant see them at all.

Can anyone point me in the right direction?

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Re: Not recieving old texts after paying bill
vzw_customer_support
Customer Support

Ghopton, I'm sorry to hear you're not able to access the texts sent to you during the time when your phone was off. We recommend reaching out to our prepaid team for assistance. You can reach them at 888-294-6804.
JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Not recieving old texts after paying bill
naansalad
Sr. Member

sound like you missed those text message as your account was not in active status for 6 days ...in past if you had might be cause system allow but now it sounds like not

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Re: Not recieving old texts after paying bill
vzw_customer_support
Customer Support

Ghopton, I'm sorry to hear you're not able to access the texts sent to you during the time when your phone was off. We recommend reaching out to our prepaid team for assistance. You can reach them at 888-294-6804.
JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Not recieving old texts after paying bill
lewisr13
Leader

Ghopton wrote:

Can anyone point me in the right direction?

prepay your account on time.

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