What model cell phone do you have? I could possibly try to get post some steps on how to forward the texts.Give what keys to press.
Customer Service - Prepaid
Dial *611 from your cell phone
24 hours a day, 7 days a week
Just press 0 to connect to customer service after you dial.
Yes there are humans answering the phone call 1-888-294-6804 when the recorded messages starts that asks if you want to do this or this etc, don't listen to the whole message just hit 4 when the next message starts hit 4 again when the next message starts hit 5 at this point you should be talking to a human voice.