Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Overpayment
cliburnc
Member

I have the pre-paid Verizon plan.  The payment is typically taken out of my bank account with auto pay.  this month I received a text reporting I needed to go online and pay; I did but apparently it went through twice.  Will Verizon not take out the auto payment since I should have a credit of exactly one month's service? Thanks

Labels (1)
Tags (1)
0 Likes
Re: Overpayment
vzw_customer_support
Customer Support

We are committed to assist you as much as possible, cliburnc. Lamentably, we do not have access to prepaid accounts and we cannot assist you personally with prepaid service, billing or payment concerns. Only our prepaid customer service team will be able to access your account and only they have the resources to assist you further. Please call them at 888-294-6804 (or *611 from your Verizon Wireless phone) at your convenience for assistance.

 

 

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes