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Paying double to switch from 3G to 4G!?!?!?
KatForrester1
Member

I just paid 45 dollars to renw my plan for my 3G phone TODAY. When I tried to switch to my 4G phone, it asked me to buy a NEW 45 dollar plan, that includes the exact same usage. WHY? I am completely unsatisfied with Verizon after what I had to go through today, JUST to unlock my account. I went through all that trouble only to find out that I can't switch phones without paying an additional 45 dollars. NO THANK YOU. I am extremely fed up with this scam of a company. I will no longer be continuing services with Verizon once my plan is up. RIP OFF!!!

>> Edited to comply with the Verizon Wireless Terms of Service <<

Message was edited by: Verizon Moderator

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Re: Paying double to switch from 3G to 4G!?!?!?
vzw_customer_support
Customer Support

Hi KatForrester1!

I'm sorry for any confusion or miscommunication regarding your prepaid service. Please contact our Prepaid Team at 888-294-6804 to inquire further and find a resolution. We sure don't want to lose you!

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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