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Paying for prepaid minutes.
florafauna7
Member

Heya,

I typically love my prepaid phone. Its nice to not be locked into a contract, pay when you want, etc. These past couple of weeks, I've been burning through a lot of minutes talking to my mom (a whole conversation = 15$ and all my minutes gone. You get the picture haha). I went to pay today after another lengthy convo which ate up all my minutes, and I'm told I've exceeded my "monthly payments" and they are "sorry I'm having difficulties"... Then click. So, for once in my life I'm actually seeing a phone company NOT want to rob you of your money!

I figured I exceeded it for "over the phone minute adding" and came on here to pay. Went to add money, get a response saying they were unable to add minutes, and to contact customer service, which I cannot call because for some reason you get charged to talk to your own phone companys customer service.

Kinda ticked off about this, because what am I supposed to do, wait a couple weeks until I can pay?

Anyone have any ideas?

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Re: Paying for prepaid minutes.
Minniehaha
Sr. Member

All you have to do is go into any store supermarket or drug store and buy a prepay verizon card, its the one with the pictures on it. i don't know why customer service didn't explain that. If your mom has a verizon cell you can call each other all you want for 99 cents per day if you have the 99 cent plan.  If you don't have a plan right now than your being charged  25 cents per minute. You should also beable to add minutes online but you would need a credit card for that. Here is the toll free number to call from a landline  1-888-284-6804 also you can have alerts put on the phone to let you know when your balance falls below a certain amount such as $5.00  

You said customer service said you exceed your monthly mayments. According to the information booklet it says  Minimun payment is $15.00; maximum payment is $250.00. You may replenish up to ten times or $600.00 in a rolling 30 day period.

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Re: Paying for prepaid minutes.
florafauna7
Member

Thanks for responding!

So, at this point, since I cant add money online or through my phone, I just need to go buy a verizon refill card? That'll let me add minutes even though I've "exceeded the amount of payments within a 30 day cycle"?

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Re: Paying for prepaid minutes.
Minniehaha
Sr. Member

I have never heard anything about exceedig your amount of times to refill your account.  Are you sure they are not saying your balance is Zero?  This is what the Disclosure Information in the booklet says. "You may replenish up to ten times or $600.00 in a rolling 30 day period.  Transaction fees may apply to some methods of payment." I would call customer service and question this,  It might be that if you make a payment online they have a different amout of times you can refill your card.  I always use the refill cards from the supermarket or drug stores.  

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