Poor reception
Danriggin
Enthusiast - Level 2

Why the low signal at my home. Zip code 32043. We have 2 iPhone and a Galaxy 10

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Re: Poor reception
vzw_customer_support
Customer Service Rep

Hello, we can look intl this for you. Please send us a Private Note to proceed.

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Re: Poor reception
9wood
Specialist - Level 2

I been trying to get help as well latest excuse today is I'm in a limited area and the usual tree buildings excuse get hung up on when asked to explain better

Re: Poor reception
Danriggin
Enthusiast - Level 2

Hello. I've sent a private message as requested. Still waiting for a reply 

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Re: Poor reception
Danriggin
Enthusiast - Level 2

I have 2 prepaid and 1 contract post pay. Haven't gotten any support from Verizon. 

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Re: Poor reception
tbint62
Contributor - Level 2

Yes it does seem Verizon has no tech support. Sale support is something different.

Without getting in to a bunch of question, does the phone work when in a area with proper cellular reception?

If so time to walk around the rooms of your home and look for signal. I found that height helps and glass does not hinder the signal.

Weather is a factor. You will notice that the Mobile data keeps jumping from 3G to 4G LTE. Yes support is a tricky work. The tower may not be owned by Verizon, but it will support LTE/CDMA. Now you just have to find someone to help keep you connected to it.

 

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