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Port Pre-Paid to Contract
paxonus
Member

I have seen a few posts on this topic, but no solutions as to how exactly to accomplish this. I have a pre-paid phone with Verizon that I have been using for about 18 months. I would like to buy a new Verizon phone with a contract. I need to port my pre-paid number to the new phone. Any suggestions as to how to do this with the minimal amount of pain and frustration?

Thanks

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Re: Port Pre-Paid to Contract
Ann154
Expert
Expert

I would suggest calling customer service either the prepaid customer service group or the regular group at 1-800-922-0204 and ask how to convert your account into a postpaid account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: Port Pre-Paid to Contract
Ann154
Expert
Expert

I would suggest calling customer service either the prepaid customer service group or the regular group at 1-800-922-0204 and ask how to convert your account into a postpaid account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Port Pre-Paid to Contract
paxonus
Member

How do you break out of the auto-menu system and get a to live person?


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Re: Port Pre-Paid to Contract
tikibar1
MVP MVP
MVP

For post-paid CS, press 4 for Other and then say Agent.  For pre-paid, I've seen the following, but don't know if it works or not since I don't have pre-paid:

when prompted, enter prepaid phone number, then press 4 (for questions or to change something), then 5 (for store locations or billing questions) then 4 (for CS rep), then enter pass code for account; if you don't know the pass code, enter four zeroes; the system should then transfer you to a Prepaid rep

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Re: Port Pre-Paid to Contract
paxonus
Member

Thanks. Will give it a shot.

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Re: Port Pre-Paid to Contract
paxonus
Member

Here is the outcome of my attempt to port my pre-paid number to a post-paid

account. I hope this proves useful to others who are considering doing the

same.

I purchased a new phone with a contract through the Verizon online store. I

requested a new number for the phone. I received the phone the next day

and activated the phone. I then called Verizon support. After about 4

transfers and lengthy explanations at every step I mentioned that this was

getting a bit frustrating and received a very courteous apology. After a

few more transfers I finally got someone who sounded like he knew what to

do. The procedure was completed while I held. I was assured that the

post-paid number would be cancelled and my pre-paid number ported. I hung

up and turned off the phone. Total time on the phone with Verizon support:

50 minutes. After waiting 10 minutes, I turned on the phone. After the

bootup was complete, I checked the Phone Status. The post-paid number was

showing as the number of the phone. I dialed it with a land-line and it

rang. When I tried to enter my MyVerizon account online, it said I was no

longer registered. I registered a new account, and all the correct

information showed up. All in all, a completely successful operation.

On Wed, Jul 16, 2014 at 10:57 AM, tikibar1 <forums@verizonwireless.com>

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