So, I received a prepaid phone from a relative and went to purchase a $35 prepaid card to add onto it. After adding the card onto the phone, I still could not use it, so I figured I had to wait on the renewal date before I could use it. It's been a few days since the renewal date and I still can't use it, so I decide to call *611 to talk to a rep., and they inform me that the number used by this phone in the past was used by someone else, even to currently and now I am out $35. Is there any way at all to get a refund back and use it on a new account and number? I feel like I was scammed in a way. Thank you.