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Prepaid Unlimited Jetpack 7700L: Abysmal data speeds during lockdown
CMayo
Member

Until March 17, 2020 or so, my data speeds were averaging 15-20Mbps during the day, bursting to ~40Mbps during the wee hours.

Verizon Data 02-2020.jpg

Since March 17, 2020, my throughput has dropped drastically, often into the low Kbps range during the day. 

Verizon Data March - May 16.jpg

 

Signal strength and SNR haven't changed, and I've assumed my slow throughput just reflects more people staying home and using data during lockdown, but I'm not seeing the uproar I expected on the forums so now I'm wondering if it's just me.

So is this a common issue related to the lockdown, or should I start troubleshooting my setup?

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Re: Prepaid Unlimited Jetpack 7700L: Abysmal data speeds during lockdown
CMayo
Member

ETA email notification

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Re: Prepaid Unlimited Jetpack 7700L: Abysmal data speeds during lockdown
brendaj8689
Member

I am having the same problem since the lockdown. I have to home school my grand daughter and am worried about her being able to get online now. Rural area, not much options and I know the Sat internet won't handle it.  So frustrated.  I have the grandfathered in prepaid plan and this is so irritating.

 

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Re: Prepaid Unlimited Jetpack 7700L: Abysmal data speeds during lockdown
CMayo
Member

I picked up this plan after Viasat crippled my 150GB plan that they apparently decided wasn't so profitable after all. Verizon Unlimited was perfectly adequate for a year but now, the only times I have a decent amount of bandwidth (3Mbps-12Mbps) are between 1:00 - 8:00 AM. Weekdays are marginally usable but forget nights and weekends.

Only reason I don't pull the plug on Verizon and go back to Hughes or Viasat is that I'm hoping Musk's Starlink will be available before too long and I'm hoping they'll actually provide a reasonable service level at a fair price. My kids in town are paying $70/mo for gigabit internet, I'm paying Verizon the same $70/mo and getting garbage... 0.30Mbps at the moment.

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Re: Prepaid Unlimited Jetpack 7700L: Abysmal data speeds during lockdown
vzw_customer_support
Customer Support

CMayo - Sorry to learn you are having issues with your coverage. Have you reached out to us to troubleshoot? If you have not, we sent you a private message here in this forum.

Re: Prepaid Unlimited Jetpack 7700L: Abysmal data speeds during lockdown
CMayo
Member

I did reach out to support... again... and then again last year in 2021 and after being shunted to prepaid support ("Oh, sorry, you're a PREPAID customer? Yikes! You need to talk to these other people") and cooperating with their lengthy, bone-basic, scripted (and useless) troubleshooting steps for the better part of two hours... again... nothing changed.

I kept telling people, send a truck to my road and measure the throughput, then go fix whatever piece of your gear stopped working last year, but no... that was too much trouble, I guess.

So today, two months shy of two years after my service went south, boom, my bandwidth is back. 14.6Mbps now, 6-15Mbps earlier in the afternoon, and I'm not holding my breath, but it looks like, after two miserable years, somebody finally noticed, "hey, the confrabulator is fried on that tower over in east Texas" and bolted up a piece of new gear.

About time, Verizon.

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Re: Prepaid Unlimited Jetpack 7700L: Abysmal data speeds during lockdown
CMayo
Member

Whoops! Spoke too soon. Everything's back to normal today, 

0.18 Mbps download

2.53 Mbps upload

That's more like it, Verizon! Unlimited data for all!!!

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