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Prepaid family plan cancels AutoPay
Fayzeene
Member

Combining our accounts under the Verizon Prepaid Family Plan for some unknown reason cancelled Auto Pay and the accounts failed to renew resulting in the loss of our carryover data. Why does signing up for a prepaid family plan cancel AutoPay?

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Re: Prepaid family plan cancels AutoPay
vzw_customer_support
Customer Support

Fayzeene,

We always want you to have the support needed. Special access is needed to view Prepay account details to provide you with the answers you are looking for. Please reach out to our Prepay team at 888-294-6804. Since they have access, they can best assist.

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Prepaid family plan cancels AutoPay
vzw_customer_support
Customer Support

Fayzeene,

We always want you to have the support needed. Special access is needed to view Prepay account details to provide you with the answers you are looking for. Please reach out to our Prepay team at 888-294-6804. Since they have access, they can best assist.

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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