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Prepaid plan question
CrazyDiamond
Member

I purchased a $35 prepaid monthly plan for my father back in WVA..  Why do some calls deduct from anytime minutes of 500 & one number, 713.725.xxxx shows up as a roam call, .20 per minute?  I had him do *228 option 1 to update prl.

He can call me & other #s w/ no roaming costs. Do certain area codes hit different towers & cause this roaming fee?  I don't care about the .20 cent fee, just want to know how Verizon bills calls.

Thanks kindly..

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Re: Prepaid plan question
vzw_customer_support
Customer Support

CrazyDiamond,

I'm sorry for the confusion over your Prepaid plan and we absolutely want to make sure that you are being billed correctly. We handle mostly postpaid accounts and have limited access to prepaid accounts. For the best answer please reach out to our prepaid team at 888-294-6804.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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Re: Prepaid plan question
vzw_customer_support
Customer Support

CrazyDiamond,

I'm sorry for the confusion over your Prepaid plan and we absolutely want to make sure that you are being billed correctly. We handle mostly postpaid accounts and have limited access to prepaid accounts. For the best answer please reach out to our prepaid team at 888-294-6804.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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