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Prepaid plans
Madwolf69
Member

I've been a loyal Verizon contract customer for 5 years and now a loyal prepaid customer for 2 years. So explain why for me to get on the new data plans where I get more data for the same amount that I'm paying for less I have to buy a new phone. Now I'm left feeling sad and screwed by Verizon. (Somebody please explain because this sounds like unloyal customer service to me)!!

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Re: Prepaid plans
rcschnoor
Sr. Leader
Sr. Leader

Kind of like the following prices I JUST pulled off the Verizon webiste?

Untitled-1.jpg

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Re: Prepaid plans
vzw_customer_support
Customer Support

Madwolf69, we appreciate your loyalty and want you to subscribe to the best plan to fit your needs. Are you inquiring about our device payment plans? With our device payment plans, you will recieve a discount on your plan's monthly access fee which offsets the cost of your device. For more information regarding our device payment plan, click the link below:


http://www.verizonwireless.com/support/device-payment-faqs/




LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Prepaid plans
Madwolf69
Member

No that didn't answer my question. My question is, I'm already paying $45 a

month for unlimited talk,txt and1GB of data but my plan automatically

renews every month so I get an extra 1GB but Verizon changed there prepaid

plans so that now a new customer paying $45 a month gets unlimited talk,txt

and 3GB of plus one free GB if there plan automatically renews. Verizon

wireless says I can't get this plan because I'm already an existing loyal

customer who has 2 phones and or accounts and I want to know why because of

being loyal I can't get a better plan. It seems like I'm being cheated when

I'm spending the same money as a new customer and getting way less service.

That just doesn't seem like good business.

On Jan 29, 2016 9:42 AM, "Verizon Wireless Customer Support" <

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Re: Prepaid plans
vzw_customer_support
Customer Support

Let's look at this together. You have the option of moving to any currently offered prepaid plans that we offer. As a new or existing customer, we currently offer the $30.00, $45.00, or $60.00 plan. http://www.verizonwireless.com/prepaid/smartphone-plans/?intcmp=INT-SEA-NON-AC-prepaid-051915-DE-SR-...




LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Prepaid plans
Madwolf69
Member

I'm not understanding what or how you want to look at this together with

me! I know about all of these plans so I am apparently miss understanding

what you want me to do. If you want to contact me and talk to me on the

phone I will be happy to give you my contact information.

On Jan 29, 2016 10:44 AM, "Verizon Wireless Customer Support" <

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Re: Prepaid plans
vzw_customer_support
Customer Support

Madwolf69 we want to make sure that all options are reviewed for you. I recommend reaching out directly to our prepaid department as we are unable to access prepaid accounts via this avenue. You can do so by dialing *611 from your cell phone or by doing the following:


•    From a landline please call 1-877-777-5759.
•    Press 1 for English
•    Enter in your phone number
•    You will hear the balance and renewal data
•    You will hear the amount of data used
•    Press 2 for the Main menu
•    Press 4
•    Press 6
•    Press 4

TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Prepaid plans
SuzyQ
Sr. Leader
Sr. Leader

What phone do you have now that will not work on the new plans?

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Re: Prepaid plans
Madwolf69
Member

My prepaid phone will work on any of the plans. What I wanted to is upgrade

my plan to one of the new service plan but the customer rep that I talked

to at Verizon said I couldn't get the plan I wanted with out buying a new

phone. The rep told me that the plan I wanted was only for new customers or

customers who where buying new phones.

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Re: Prepaid plans
rcschnoor
Sr. Leader
Sr. Leader

You also seem to be mistaken on the price of these new plans.

Madwolf69 wrote:

My question is, I'm already paying $45 a

month for unlimited talk,txt and1GB of data but my plan automatically

renews every month so I get an extra 1GB but Verizon changed there prepaid

plans so that now a new customer paying $45 a month gets unlimited talk,txt

and 3GB of plus one free GB if there plan automatically renews.

Verizon's current prepaid plans have you getting 1 GB on the $45/month plan with 1 GB of additional data for auto-renew. You get 3 GB on the $60/month plan with 1 GB of additional data for auto renew.Smiley Happy

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Re: Prepaid plans
Madwolf69
Member

The prices I quoted came straight from the Verizon website and customer rep

for prepaid plans

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