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Prepaid problems.
emikunia
Member

So, today, I needed to add a bridge data package to my prepaid plan. I couldn't get it to work on the website, so I had a Verizon live chat representative add it for me. Everything was all fine and good until I needed to make a call about an hour later, and got a "Message HO-1." Basically, I can't send or receive calls or texts. (But everything else works over wifi, luckily!) I contacted live chat again to see if they could remedy the situation, and they told me to the customer service hotline.

Well. Guess what. I can't make calls, even to Verizon itself. I'm stuck in my own personal cell phone catch-22.

Anyone have any thoughts or experience with this? Maybe I should just cancel my contract and switch to another provider.

Thanks in advance!

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Re: Prepaid problems.
Ann154
MVP MVP
MVP

Try calling from another phone if possible. (888) 294-6804

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Prepaid problems.
Jmolli
Member

I also had problems trying to add Bridge Data to my prepaid iPhone5. See my post from ~9PM. Curious to know what kind of errors you were getting.

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