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Prepaid will not activate

Could someone please help me? I'd appreciate it.


Got my prepaid LG Revere this morning and it will not acitivate. I put the battery in and pressed Send. At that point, I thought it was activated, but no. I tried dialing *228. I took the battery out, put it back in and tried again 3 times. No luck.


Is this thing broken?

Labels (1)
Re: Prepaid will not activate

A little more info.


I ported my number from AT&T.

I didn't get a Security Code when it tried to activate the first time.

Had to call Verizon to get a Security Code.

Called from a pay phone, tried to call the same number again but could not reach a real person again.

So, I have a Security Code, so I can sign in here.


It really would be nice of you all if you could help me out here.

Re: Prepaid will not activate
Sr. Member

The security code on your phone is usually the last 4 digits of your cell number,  unless you changed it  to something else, the phone your trying to port over was that bought from AT&T or did you buy it from verizon? ATT phones are not compatable with verizon. If it still does not work try calling prepaid customer care at 1-888-294-6804

Re: Prepaid will not activate
Not applicable



Good morning! I'm sorry the activation on your new prepaid device is not working properly.  If this is still a concern I do recommend reaching out to our pre-paid team directly. You can find their contact info here.


Thank you!