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I wanted to buy a prepaid phone on line and use my existing phone number.  This was not a choice on line so I called Verizon.  I got the prepaid department and the representative said no problem, he would just migrate my plan from a contract to a prepaid and I could purchase the phone through sales.  I was on the phone for 2,5 hours being passed from prepaid to sales back to prepaid and never was able buy the phone.  Now I have a prepaid account but still no phone, and I can't get support over the phone.  Is there any way to get back to my original contract?

Labels (1)
Re: Prepaid
Sr. Member

you can buy prepaid phones online. not sure what you are talking about. Also Verizon doesn't do contracts anymore an hasn't since Jan 2017.

Re: Prepaid
Customer Support

JIMBREW78, I'm sorry that you went through that whole process and ended up with no phone. Let's work together to find a solution that works for you. Please reply to the Private Message that I sent you.

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