Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Prepaid
tpshelton01
Member

I transferred service to Verizon prepaid and my experience had been a nightmare! I transferred 2 lines, Verizon claims I canceled one of the lines. They supposedly ported one of the numbers but I still don’t have service. They keep saying I need to make a $50 payment but I paid $91 when I ordered service. I’ve called nearly 20 times and still no fix. This is ridiculous, do I need to move on to another provider?

0 Likes
Re: Prepaid
mama23dogs

Not enough information.  

How did you switch?  Online?  Store?

Did you have active service with your old carrier?  Only active lines can be ported so if service was not working, you have to resolve with your old carrier.  

Paid $91 for what?  Activation fee is usually $30-40, then taxes, then plan.  Do you have a receipt?    

 

0 Likes
Re: Prepaid
boringusername
Sr. Member

I don't think there is anctivation fee for prepaid

0 Likes