Prepay customers not as valued

[Rob114]

After being a Verizon wireless customer for several years, I have switched to another carrier. At the end of December, 2020, my fiancé went to a local Verizon wireless store to get assistance with her phone. When the Verizon employee found out she has a pre-pay plan, he basically told her she is not a valued customer as a contract plan. Other customers present were shocked by what he was saying and the way he was treating her. When she told me after getting home, I went ahead and signed up at another carrier. I don't like contracts and that is the main reason I stuck with my pre-pay plan for years. I love Verizon, I never had issues with them, I had autopay set up and never thought about it for years. But I couldn't shake off the thought of not being a valued customer. Sadly, that employee made Verizon loose money and long time customer. I hated changing carrier too. Just figured Verizon should look in to this. I checked for a customer service email, I was unable to locate one.

Woodbridge, Va. 

[acraftylady2]

Did you let the manager of the store know?  No phone carriers do contracts anymore, that is a thing of the past. 

[Rob114]

Yes. Contact was made with their office but no best resolution. I believe contracts are substituted by paying off the devices in a long term. Those are the customers they care about the most than prepay I suppose.   

[acraftylady2]

I am not prepay but pay cash for my phone so I don't have to make payments.  Haven't been to a verizon store in a few years.  Buy my phones at best buy and they take care of setting it up there.  Ashamed the local store won't acknowledge how rude the employee was.  We have  3 people here with phones so post paid on one account works out to be a better deal for us.  I think customer service at a lot of places is lacking there days.  Short staffed and over wotked.  

[vzw_customer_support]

We are sorry to hear about losing you as our customer and this experience. It's our goal to do everything we can to help.  A private message has been sent to assist you further.