After being a Verizon wireless customer for several years, I have switched to another carrier. At the end of December, 2020, my fiancé went to a local Verizon wireless store to get assistance with her phone. When the Verizon employee found out she has a pre-pay plan, he basically told her she is not a valued customer as a contract plan. Other customers present were shocked by what he was saying and the way he was treating her. When she told me after getting home, I went ahead and signed up at another carrier. I don't like contracts and that is the main reason I stuck with my pre-pay plan for years. I love Verizon, I never had issues with them, I had autopay set up and never thought about it for years. But I couldn't shake off the thought of not being a valued customer. Sadly, that employee made Verizon loose money and long time customer. I hated changing carrier too. Just figured Verizon should look in to this. I checked for a customer service email, I was unable to locate one.
Yes. Contact was made with their office but no best resolution. I believe contracts are substituted by paying off the devices in a long term. Those are the customers they care about the most than prepay I suppose.
I am not prepay but pay cash for my phone so I don't have to make payments. Haven't been to a verizon store in a few years. Buy my phones at best buy and they take care of setting it up there. Ashamed the local store won't acknowledge how rude the employee was. We have 3 people here with phones so post paid on one account works out to be a better deal for us. I think customer service at a lot of places is lacking there days. Short staffed and over wotked.
We are sorry to hear about losing you as our customer and this experience. It's our goal to do everything we can to help. A private message has been sent to assist you further.