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Problem changing prepaid phones ?
Hameline
Member

I've changed phones on my prepaid plan before and it went smoothly and quickly. However, I cannot get my "new" Moto V3c to program OTA or any other way, using *228 or *22898. It was a former Verizon prepaid phone. The automated phone guide is no help The MEID is entered corrctly, all seems fine, but it just won't tranfer. It shows a phone number of 0000000000

Help !

John <Personal information removed for privacy per the .>

<Post moved from to for more exposure.>

Message was edited by: Verizon Moderator

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Re: Problem changing prepaid phones ?
ashtontr
Sr. Member

Call the Prepaid Customer Service at 1-888-294-6830 from a different phone, I believe they just need to manually program the device, and all is well! Smiley Happy

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Re: Problem changing prepaid phones ?
ashtontr
Sr. Member

Call the Prepaid Customer Service at 1-888-294-6830 from a different phone, I believe they just need to manually program the device, and all is well! Smiley Happy

View solution in original post

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Re: Problem changing prepaid phones ?
hazegurlie
Novice

The customer service number is 1-888-294-6804. It sounds like the phone needs to be programmed manually, which customer service can walk you through.

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Re: Problem changing prepaid phones ?
ashtontr
Sr. Member

That's the East Coast number, the West Coast stays open later due to time zones, they're still open at 1am Eastern time on the West coast it's only 10pm.

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Re: Problem changing prepaid phones ?
ashtontr
Sr. Member

I gave the West Coast number just in case Smiley Happy

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Re: Problem changing prepaid phones ?
hazegurlie
Novice

I see that now. You are good!!!