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Reactivating after missed payment
Gokay
Member

I missed a payment due Sep 1st, 2021 (today). I did the payment right away when I saw all my 3 accounts were inactive (prepaid). However, they still show inactive even after adding money to my account. The chatbots are not able to help and I can't get passed them to talk to a human associate. The web search ends up in reactivation after suspension which is not my case. Did somebody have the same problem before?

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Re: Reactivating after missed payment
vzw_customer_support
Customer Support

Oh no, hearing that you do not have service after making a payment concerns us.  Please send us a Private Message, so we can look into this. *Lisa

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