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Returned Moto G6 Play over a week ago, no refund yet.

So, Verizon has been telling me that it could take up to 2 weeks (Next Tuesday) for them to simply open the package, see the device is there, and post a refund at the Fort Worth Warehouse ? Why?

The device was given to the warehouse last Tuesday by UPS and left with "guard" .

Also, why should I be stuck with a $50 restocking fee when it was the devices fault for not picking up signal as good as Moto E4 inside?

Why's it take so long for someone to simply open up a package at a warehouse? Need more employees ?

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Re: Returned Moto G6 Play over a week ago, no refund yet.

After checking with Facebook Team, and then making sure on the bank statement, they finally did post the refund.. Yet I didn't get the email about it, yet they knew when UPS picked up the package since I used the return label..