My wife passed away in December, one month after we put down $100 for new Prepaid service. Despite several calls to Customer Service, all I'm told is that Policy prevents them from refunding the balance in the account and that if I don't give the phone to someone else (not feasible) to burn up the balance, the money will evaporate in November of this year. Most corporations are more responsive to customers in the case of a spouse's passing. Not Verizon! I even suggested that they could just transfer the balance to my "Post-Paid" account and was told that their computer system can't do that. Does anyone have a suggestion on the next step (I already tried several layers of supervisors, including one who didn't return my call, with no success).