hmm.... I sign in as account owner...
Are you sure you have a prepaid account?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Excellent, thank you for posting instruction on how to get to a person through prepaid phone menu! Not sure why the secrecy about pressing 7 when asked to speak the reason for calling - as without your tip it would be impossible to know to press 7 when asked to speak your issue - so thanks for the tip. As an update, just got off the phone with prepaid customer support - a little confusing as they weren't fully aware of what Share Name ID was, said it is now Caller ID (not the same, but oh well), but in the end, ascertained that Share Name ID is not available to prepaid customers.
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VerizonScott We are happy to learn we could help you reach our Prepaid Team. We appreciate your loyalty.
DeloresK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Going through this now and I'm a prepaid customer as well. Were you able to get your name corrected on the "Caller ID" service?
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