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Since changing my phone number,I cannot make or recieve calls or texts.Why is this?
Gracie580
Member

This is very frustrating.I have 4 bars,so my signal is strong.

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Re: Since changing my phone number,I cannot make or recieve calls or texts.Why is this?
vzw_customer_support
Customer Support

Gracie580, having a working device is of the utmost importance and help is here. It’s been a couple of days since this message was sent, are you still experiencing troubles? Since this has been happening, have you powered your phone off (taken SIM Card out) for at least 1-2 minutes, put SIM Card back in and power the phone on again? What is the make/model of your phone?

TakendraW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Since changing my phone number,I cannot make or recieve calls or texts.Why is this?
Gracie580
Member

Hi TakendraW_VZW,

thank you for replying.I have an LG Verizon Android OS  4.4.2.,it worked fine until I changed my phone number.I did remove the battery for 5 minutes,but still no luck.It makes no sense.It's a relatively new phone and worked great.I hope the information I've provided answers your question.

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Re: Since changing my phone number,I cannot make or recieve calls or texts.Why is this?
vzw_customer_support
Customer Support

Gracie580, being able to make and receive phone calls and text is a crucial piece to phone usage these days. We want to make sure that we get this up and running for you in no time. We appreciate the steps that you've completed on your own. When you removed the battery, did you also remove the SIM card from the device for a few minutes? If not, we would recommend on pulling the SIM card for a few minutes, put the SIM card back in the device, and power it back on. Once the device is back on, please try to place a phone call and send a text message. Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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