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So Verizon cut my service off for 2 days due to an "outage", but postpaid in my area still work.How is this right?
rgordy70
Member

I understand prepaid  speeds can be slowed, but I havent been able to make calls or texts either for two day. Its ridiculous.Is this how Verizon treats customers now?

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Re: So Verizon cut my service off for 2 days due to an "outage", but postpaid in my area still work.How is this right?
vzw_customer_support
Customer Support

rgordy70, I am so sorry to hear about the issues you are having with using the network in your area. I definitely want to make sure that we take the correct steps to get down to the bottom of this to ensure that you can use your device(s) with the network once again. Can you please describe what happens when you make a call, send a text message, and use data without the aid of Wi-Fi on your device(s)? What kind of device(s) do you have that this is happening on? Can you please share the zip code to the area that you are experiencing these issues in? 

 

BrettA_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: So Verizon cut my service off for 2 days due to an "outage", but postpaid in my area still work.How is this right?
glitchedpixel
Sr. Member

Service priority goes postpaid > VZW prepaid > prepaid carriers using Verizon's network like Straight talk.

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