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Started prepaid -- Now no voice mail notification

I 4 s phone   Just switched from a contract to prepaid with Verizon ... Never had the problem with contract ..Now with prepaid, the voice mail notification will not work .. I can go into voice mail using *86 and the voice mail is there...Been on the phone for hours with Verizon .. the latest reason is that my phone was with Vodaphone and they locked up something ...Purchased my phone brand new with Verizon ...Never used Vodaphone, always Verizon..

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