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Suspend Service Phone Broken
klang123
Member

My phone just died and I was told it will need to be replaced. Can I suspend my $45 prepaid plan and then resume after I've replaced the phone?

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Re: Suspend Service Phone Broken
vzw_customer_support
Customer Support

The follow up post tell us you may not have been aware of all of your suspend options, klang123. So that you are not put in this position on the future, we recommend setting up a My Verizon online account for each device. This way you are able to enable suspensions without calling in. Here's more details on this: http://www.verizonwireless.com/support/suspend-service-faqs/

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Suspend Service Phone Broken
WrongAddress
Member

Phone is replaced, lost two weeks of service since I couldn't suspend plan, thanks again Verizon.

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Re: Suspend Service Phone Broken
klang123
Member

Sorry, I was confused and logged on as my JetPack, have to remember prepaid customers are forced to have an account for each device they are paying for, along with User Name and Password.


Phone is replaced, lost two weeks of service since I couldn't suspend plan, thanks again Verizon.


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Re: Suspend Service Phone Broken
vzw_customer_support
Customer Support

The follow up post tell us you may not have been aware of all of your suspend options, klang123. So that you are not put in this position on the future, we recommend setting up a My Verizon online account for each device. This way you are able to enable suspensions without calling in. Here's more details on this: http://www.verizonwireless.com/support/suspend-service-faqs/

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Suspend Service Phone Broken
klang123
Member

I viewed the FAQ and found:

"I suspended my service because my device was lost or stolen. Will I continue to be billed while my service is suspended?"

The answers all related to contracted phones not prepaid. I noticed in My Verizon there now is a 'Suspend Your Service' link next to my phone now but the funny thing is it is only valid if I lose my phone, the "reason" drop down has ONE selection: Lost or Stolen. Another fail for the Web wizards, a drop down with one selection. LOL

No "Other" to select here, must be a prepaid 'feature'. Matters not, I purchased another phone after the warranty company sent me a replacement that looked to have been used to scrub a toilet. This whole cellular phone ecosystem just doesn't seem real.

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Re: Suspend Service Phone Broken
vzw_customer_support
Customer Support

I'm sorry to read that you lost two weeks or service WrongAddress. Let's see what options are available in this unique situation. Just to confirm since this is a prepaid post, do you have prepaid service? If so then we suggest contacting our prepaid dept by phone as they do not have access to this forum. The number to call for assistance is 888-294-6804.


ArnettH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Suspend Service Phone Broken
klang123
Member

OK, I'm game;

I took the time to listen and respond to the automated voice system at the number you listed, there is no live person to get help from, the options are the same as on the My Verizon Website so basically I wasted 10 more minutes of my time.

If you have a special code to get me a live person please inform me.

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Re: Suspend Service Phone Broken
klang123
Member

Still waiting on that 'special code' to get a live person...

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