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Suspended prepaid
jensenbud23
Member

I switched my prepaid sim to old postpaid htc10.  Worked with no issues.  Put sim back in original phone to add data.  Now account is suspended saying they reported phone as stolen.  Cannot reconnect service on either phone.  Says sim is not on pay table.  What do I do?

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Re: Suspended prepaid
Ann154
Expert
Expert

Why couldn't you add data with the HTC phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Suspended prepaid
vzw_customer_support
Customer Support

Oh no, jensenbud23. I apologize for the trouble with your prepaid device and definitely want to get that suspension cleared up. At your earliest convenience, please dial 888-294-6804 from a number other than your prepaid phone to work with a prepaid specialist who will be able to access your account and correct any mix up with your devices and SIM card.

 

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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