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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Switching from Droid Maxx HD to Droid Turbo on Prepaid
e_93
Member

To upgrade phones but stay on the Prepaid plan, is it as simple as swapping SIMs? I called the local Verizon dealer and they wanted to charge me $30 to 'activate' a new phone.

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Re: Switching from Droid Maxx HD to Droid Turbo on Prepaid
e_93
Member

I had to buy a new SIM card as they were different sizes between the two phones. Do not go to a store to have the phone activated, the one I got my SIM from told me they would have to start a new 'plan' (new month- losing out on what I paid for half of the current month) unless I called and had customer service activate it. That's what I did and the phone was activated in a few minutes with the SIM # and an identification # from the new phone.

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Re: Switching from Droid Maxx HD to Droid Turbo on Prepaid
vzw_customer_support
Customer Support

e_93,


That's a great question! We're glad to hear that you'll be upgrading and staying with the VZW family.  You should be able to utilize the same SIM card in the new device, but I'd suggest reaching out to the Prepaid department for any further assistance; 888-294-6804. Let us know if you need anything else!



TrevorC_VZW


Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Switching from Droid Maxx HD to Droid Turbo on Prepaid
e_93
Member

I had to buy a new SIM card as they were different sizes between the two phones. Do not go to a store to have the phone activated, the one I got my SIM from told me they would have to start a new 'plan' (new month- losing out on what I paid for half of the current month) unless I called and had customer service activate it. That's what I did and the phone was activated in a few minutes with the SIM # and an identification # from the new phone.

0 Likes