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Correct Answer!
Switching prepaid plans
mdh23385
Member
‎11-16-2018 02:33 PM

I just upgraded my plan mid cycle to the 8gb. When i sign on it says i still have the 3gb plan. How long will switch take?

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Correct Answer!
Re: Switching prepaid plans
mama23dogs
Sr. Leader
‎11-17-2018 12:54 PM

Did you actually select ‘change plan’ ?  Rather than just adding funds for the larger plan.  The switch would be immediate as soon as you select to change plan and funds required right away to continue service.

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Correct Answer!
Re: Switching prepaid plans
gersong_vzw
Verizon Employee
‎11-18-2018 02:44 PM

I'm sorry to hear that your plan change is not showing on your account, mdh23385. Our goal is for you to be on the right plan and let's work on this together. To clarify, do you see the incorrect plan when you log in to My Verizon? Also, I sent you a Private Message so we can continue to work on this together.

GersonG_VZW    

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_button under my response. This ensures others can benefit from our conversation. Thank in advance for your help with this!!

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