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Unable to Add Funds this Month Cycle
Charli9
Member

My prepaid plan has just expired and I cannot add funds to my account. First, the card that I've always used on this account, which has plenty of available funds, and which I used just last month to pay is not working. I changed absolutely nothing and suddenly the website and app says the zip code is incorrect! And when I try to re-add the card or use a different card it says I cannot add any more funds this monthly cycle, but I have no funds added! I can't even call anyone to figure this out.

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Re: Unable to Add Funds this Month Cycle
vzw_customer_support
Customer Support

Making sure that you can stay on top of your billing, and stay connected is vital. We would be more than happy to help you figure out what is happening with your payment. Please send us a Private Message to get started. 

*Alfredo

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