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Unable to authenticate your phone?
justabasic
Member

I recently bought 2 samsung legend prepaid phones. One of the phones is activated and working perfectly, the other i activated but i cant send or receive texts and when i try to make calls an automated messege tells me my phone cannot be authenticated. The 3g seems to be working fine however.

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Re: Unable to authenticate your phone?
vzw_customer_support
Customer Support

Hi justabasic- Welcome to the Verizon Wireless family! Let's get you up and running! Please try reprogramming the phone by dialing *228 Send and choose option 1 when prompted. If the device is still no functioning the next best step would be to reach out to our Prepaid support team at 888-294-6804. Please keep me updated on the status!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Unable to authenticate your phone?
vzw_customer_support
Customer Support

Hi justabasic- Welcome to the Verizon Wireless family! Let's get you up and running! Please try reprogramming the phone by dialing *228 Send and choose option 1 when prompted. If the device is still no functioning the next best step would be to reach out to our Prepaid support team at 888-294-6804. Please keep me updated on the status!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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