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Unable to enter payment info for prepay because website won't accept my billing address
masonlb
Member

I just got a brand new prepaid Verizon phone that is currently functioning as a useless brick because I can't turn the service on.

When I go to set up auto-pay, I enter my payment information and my billing address and I get an error that says:

[PTAVS-I8::Zip Postal No Match, Plus-4 No Match, Locale No Match]

The address I used IS correct, and I have been trying to do this for almost a week now. What's more, every time I try to visit the Live Chat, it says it is closed (even though the FAQ says customer service is supposed to be available until 11:59 EST).

I don't know what to do; I have been over a week without a working phone now.

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Re: Unable to enter payment info for prepay because website won't accept my billing address
mama23dogs
Sr. Leader

Does  your zip code start with a 0 ?

Mine does, and it keeps removing the zero.  I think the field is formatted wrong.

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Re: Unable to enter payment info for prepay because website won't accept my billing address
masonlb
Member

It actually starts with a 7, but that sounds incredibly frustrating as well...

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