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Unable to read scratch off $30 refill card
GothicaSweeyHeart

I bought a $30 refill card today and when I scratched the back off of it, the ink somehow smeared and it somehow made the first 3 numbers illegable. I can slightly see a half 2 in the first set but nothing else.

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Re: Unable to read scratch off $30 refill card
vzw_customer_support
Customer Support

If you're unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804. StephanieS_VZW

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Re: Unable to read scratch off $30 refill card
Debeegee
Member

I did call  prepay customer service and was told they have no way to retrieve the pin so I should take it back to store and exchange it because it is defective,but the store won't exchange or refund .If Verizon is the one that receives the funds ,they should be the one to ensure the customers are getting their accts. credited.Can anyone provide me with a contact no that can get results,please

 

Re: Unable to read scratch off $30 refill card
Willj1
Member

Having same issue idk what to do either if you're already found the solution let me know, I got the same lame responses from these people, it's like you buy the card and it says nonrefundable right on it but the first thing they say to you is try and return it it's like what is that garbage is it a scam because the scratch off is glued to the back and hard to peal without destroying integrity of the card

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