I have tried calling in on the 611 option to pay and was told I have changed the credit card too many times. I tried to login online and was told the billing info was incorrect- my billing info is correct and I contacted my bank to confirm. Then I tried calling in to speak with a representative and could never get to anyone and kept getting put on hold. I just wanna pay my bill, can you please help me with this?
Sorry to hear of the difficulties renewing your prepaid plan! If you're not able to reach someone on our prepaid customer care team, you can always stop into a corporate store. Find the nearest store here: http://vz.to/1QEnwK4.
JosephT_VZW
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