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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Unable to renew prepaid plan- system says to many credit card changes
Slc102380
Member

I have tried calling in on the 611 option to pay and was told I have changed the credit card too many times. I tried to login online and was told the billing info was incorrect- my billing info is correct and I contacted my bank to confirm. Then I tried calling in to speak with a representative and could never get to anyone and kept getting put on hold. I just wanna pay my bill, can you please help me with this?

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Re: Unable to renew prepaid plan- system says to many credit card changes
vzw_customer_support
Customer Support

Sorry to hear of the difficulties renewing your prepaid plan! If you're not able to reach someone on our prepaid customer care team, you can always stop into a corporate store. Find the nearest store here: http://vz.to/1QEnwK4.


JosephT_VZW
Follow us on Twitter @VZWSupport
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