Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Unable to renew prepaid plan- system says to many credit card changes
Slc102380
Member

I have tried calling in on the 611 option to pay and was told I have changed the credit card too many times. I tried to login online and was told the billing info was incorrect- my billing info is correct and I contacted my bank to confirm. Then I tried calling in to speak with a representative and could never get to anyone and kept getting put on hold. I just wanna pay my bill, can you please help me with this?

Labels (1)
Tags (1)
0 Likes
Re: Unable to renew prepaid plan- system says to many credit card changes
vzw_customer_support
Customer Support

Sorry to hear of the difficulties renewing your prepaid plan! If you're not able to reach someone on our prepaid customer care team, you can always stop into a corporate store. Find the nearest store here: http://vz.to/1QEnwK4.


JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes