Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Unlimited Texting? I am thinking not!
mfeile1974
Member

I have several prepaid phone for my kids and myself.  We all have the unlimited texting 10.00 plan.  I just purchased another Verizon repaid phone for my daughter's boyfriend for his birthday which also has unlimited texting.

 

Now when my daughter tries to text him its charging her .10 per message.  I do not understand what's going on.  Could someone please help.  I have tried contacting customer service but can't seem to get a live person on the phone even though they claim 24 hour/7 day a week service.

 

Help would be appreciated as to why just texting him is costing her money.

Labels (1)
0 Likes
Re: Unlimited Texting? I am thinking not!
sHaY_j
Novice

Well what you can do is e-mail Customer Service by going to the Contact Us link at the right hand corner of the Verizon Wireless page and they'll be able to assist you with the issue you're having with the text messagig package.

0 Likes
Re: Unlimited Texting? I am thinking not!
MorganB
Sr. Member

Did you purchase your daughter's boyfriend a "straight talk" device/plan or a Verizon Wireless prepaid device?

0 Likes