i have a Moto G Play prepaid phone I have had for a year. I would like to move to a different carrier. I have tried calling several Verizon phone numbers and I cant get past the prompts to talk to someone to help with this. I even called the Verizon Store where I bought the phone and they told me to call the 800 number and hit 0 to get to a live person. That did not work. I am frustrated that I cant talk to someone To help me.
Trigunlvr, we are so sad to hear that you want to leave us. We can help review your phone with you. Since we do not lock our 4G LTE Prepaid Devices, there is no code needed to program them with another carrier.
Since the phone is manufactured for our network, it can only activate using our SIM cards. So you would need to contact your new provider and have them pre-activate their SIM in a similar phone to yours before installing it into your phone.
StevenG_VZW
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Tngunlvr We are sad to learn you are thinking of leaving. What has you feeling this way? What questions do you have?
DeloresK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Sorry--you DO lock some of your prepaid phones and your answer here is incorrect. There is much discussion about your locked prepaid phones all over the Internet. You may consult your own webpage here:
http://www.verizon.com/about/consumer-safety/device-unlocking-policy
Specifically note:
We do not lock our 3G devices, other than our 3G Phone-in-the-Box Prepaid phones,
<snip>
and
We do not lock our 4G devices, other than our 4G Phone-in-the-Box Prepaid phones.
<snip>
If you are a Verizon Wireless customer in the military we will unlock your device at your request.
<snip>
Follow the instructions on the page to get an eligible phone unlocked.
The back of my Prepaid Verizon MotoE4 box says that it may only be used on Verizon prepaid service for 1 year or until $75 in payments are received. At that time, it is eligible for unlocking.
calinb-
As your advocate, I want to make sure you're provided with correct information at all times. Per our unlocking policy on Prepaid phones, you are able to active your phone with another provider as long as our policy criteria has been met
http://vz.to/2b93CKz Please view our policy under 4G device policy for Prepaid. Once our Prepaid criteria has been met, we can assist to unlock your phone. Please contact our Prepaid team by dialing 888-294-6804.
CarmenT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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