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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Used all my data
turtle4510
Member

my account says I have used all my data.  I've added $100, but it still says I've used all my data.  It's not even close to my 2-month renewal date.  It won't acknowledge the payment, and it shows my account is active.  I have a jet pack.  Is there any way short of a phone call to Verizon  to get it going again?

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Re: Used all my data
danieller_vzw
Verizon Employee

We’re sorry to hear you’re having trouble with your payment, turtle4510. It’s important your account is updated correctly. We would recommend reaching out to our Prepaid team directly at 888-294-6804. We’re confident they will be able to further assist.

DanielleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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