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Used all my data

my account says I have used all my data.  I've added $100, but it still says I've used all my data.  It's not even close to my 2-month renewal date.  It won't acknowledge the payment, and it shows my account is active.  I have a jet pack.  Is there any way short of a phone call to Verizon  to get it going again?

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Re: Used all my data
Verizon Employee

We’re sorry to hear you’re having trouble with your payment, turtle4510. It’s important your account is updated correctly. We would recommend reaching out to our Prepaid team directly at 888-294-6804. We’re confident they will be able to further assist.


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