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WILL I RECEIVE CREDIT OR A REFUND FOR $105.92 UNUSED ON 2/05/2015, WHEN MY ACCOUNT STATUS CHANGED & LATER EXPIRED? WHAT HAPPENS TO THE MONIES IF NOT CREDITED OR REFUNDED?
angeli3270
Member

ON FEBRUARY 5, 2015, MY ACCOUNT STATUS CHANGED. WILL I RECEIVE A REFUND OF $105.92 OF THE UNUSED MONEY IN THE ACCOUNT?

THE ACCOUNT LATER EXPIRED AND WAS REOPENED W/ $105.92 IN THE ACCOUNT: HOW WILL I RECEIVE CREDIT?

GRAHAM

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Re: WILL I RECEIVE CREDIT OR A REFUND FOR $105.92 UNUSED ON 2/05/2015, WHEN MY ACCOUNT STATUS CHANGED & LATER EXPIRED? WHAT HAPPENS TO THE MONIES IF NOT CREDITED OR REFUNDED?
trevorc_vzw
Verizon Employee

angeli3270,

I can understand your concerns in wanting to check on this balance.  It does sound like you're referring to a Prepaid account.  In this case we'd need you to reach out to our Prepaid department at 888-294-6804.  Please let us know and share some additional details if it is in fact a post paid account. Thanks!

TrevorC_VZW

Follow us on Twitter @VZWSupport

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Re: WILL I RECEIVE CREDIT OR A REFUND FOR $105.92 UNUSED ON 2/05/2015, WHEN MY ACCOUNT STATUS CHANGED & LATER EXPIRED? WHAT HAPPENS TO THE MONIES IF NOT CREDITED OR REFUNDED?
winterbaby18
Sr. Member

Are you prepaid or postpaid?

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Re: WILL I RECEIVE CREDIT OR A REFUND FOR $105.92 UNUSED ON 2/05/2015, WHEN MY ACCOUNT STATUS CHANGED & LATER EXPIRED? WHAT HAPPENS TO THE MONIES IF NOT CREDITED OR REFUNDED?
rcschnoor
Sr. Leader
Sr. Leader

Verizon doesn't normally give refunds for monies you deposit into a pre-paid accounts.

Re: WILL I RECEIVE CREDIT OR A REFUND FOR $105.92 UNUSED ON 2/05/2015, WHEN MY ACCOUNT STATUS CHANGED & LATER EXPIRED? WHAT HAPPENS TO THE MONIES IF NOT CREDITED OR REFUNDED?
winterbaby18
Sr. Member

That is your third blank reply so here's the information you can contact VZW at.

Customer Service

(800) 922-0204

6 AM - 11 PM, Mon - Sun

 

Customer Service - Prepaid

(888) 294-6804

6 AM - 11 PM, Mon - Sun

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Re: WILL I RECEIVE CREDIT OR A REFUND FOR $105.92 UNUSED ON 2/05/2015, WHEN MY ACCOUNT STATUS CHANGED & LATER EXPIRED? WHAT HAPPENS TO THE MONIES IF NOT CREDITED OR REFUNDED?
trevorc_vzw
Verizon Employee

angeli3270,

I can understand your concerns in wanting to check on this balance.  It does sound like you're referring to a Prepaid account.  In this case we'd need you to reach out to our Prepaid department at 888-294-6804.  Please let us know and share some additional details if it is in fact a post paid account. Thanks!

TrevorC_VZW

Follow us on Twitter @VZWSupport

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