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What a worst customer service.
tckleaf0230
Enthusiast - Level 2
‎04-07-2019 05:01 AM

I recently moved from tmobile to verizon with 15gb prepaid plan and  as soon as I moved verizon my 15gb data gone so quickly. I used tmobile 3 tears whth 8gm and never have problem. So i check my usage and they charge 9gb at one day. So i called cs and they filed a report also they said I’ll get report in 48hours but never got received. So I called again wait 30m to talk agent which they don’t have callback service (so lame) and of course agent doesn’t even know my report. While talk with agent I lost connection and they didn’t call back. So i tried few times more to connect after 3-4 times now cs phone keep sayin can’t connect me to customer representatives. Now I have no way to connect to verizon just need to terrible this dirty service up. What’s wrong with verizon. 

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Re: What a worst customer service.
boringusername
Master - Level 1
‎04-07-2019 05:22 AM

Verizon didn't mysteriusly add data. Look up on your phone which apps used data. that'll tell you everything right there. You know instead of insta-blaming

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Re: What a worst customer service.
glitchedpixel
Specialist - Level 1
‎04-07-2019 09:06 AM

You're on prepaid complaining about customer service. Prepaid is cheap for a reason. 

I'm on Go Unlimited and have used 3.3GB from March 19th to the time of this post. Verizon isn't randomly adding data that isn't used.

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Re: What a worst customer service.
vzw_customer_support
Customer Service Rep
‎04-09-2019 05:09 AM

Thank you for making the switch to Verizon Wireless and I’m sorry to hear about your experience as a great customer service experience is always our goal, tckleaf0230.  I do want to ensure that you have all the details, but I have a few questions if you don’t mind.  What make and model device do you have?  Depending on the device, you should be able to view your data usage and your device should give you a specific breakdown of what app used how much data. 

AdamB_VZW

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Re: What a worst customer service.
tckleaf0230
Enthusiast - Level 2
‎04-09-2019 05:12 AM

I’m tech job. I know what I’m saying. Already check.

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Re: What a worst customer service.
tckleaf0230
Enthusiast - Level 2
‎04-09-2019 05:13 AM

Have iphone xs max and already check data usage. 16gb for 2 months. And cellular help incase of weak wifi is 8mb. 

 

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Re: What a worst customer service.
tckleaf0230
Enthusiast - Level 2
‎04-09-2019 05:17 AM

Oh yea good for you that youhave fancy go unlimited lol. Prepaid is cheap but it doesn’t mean they just refuse phone call. When I tell

thus to agent they know it and just tried to make excuse which i meed to call different number but I call that number too but same. Then he can’t say anything. I know prepaid is least priority when network congested. Only reason I choose prepaid is I don’t lile contract thing not cause of price. 

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Re: What a worst customer service.
tckleaf0230
Enthusiast - Level 2
‎04-09-2019 05:23 AM

Oh yea good for you that youhave fancy go unlimited lol. Prepaid is cheap but it doesn’t mean they just refuse phone call. When I tell

thus to agent they know it and just tried to make excuse which i meed to call different number but I call that number too but same. Then he can’t say anything. I know prepaid is least priority when network congested. Only reason I choose prepaid is I don’t lile contract thing not cause of price. 

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Re: What a worst customer service.
vzw_customer_support
Customer Service Rep
‎04-09-2019 05:26 AM

The Apple iPhone XS Max is a great device, tckleaf0230.  You can go to Settings > Cellular and then you can scroll down and it should give you a breakdown of how much data each app on your device has used.  If you scroll to the bottom, you can turn Wi-Fi assist off as that cause your device to use cellular data when you’re connected to a weak Wi-Fi network.  The only thing about the Cellular screen in your settings is that it does not reset each month, so you would have to reset the statistics at the start of each billing cycle. If there is a discrepancy, then we recommend contacting our Prepaid team.  Here is a link to our Contact Us page with all the ways that they can be reached: https://www.verizonwireless.com/support/contact-us/. 

AdamB_VZW

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