Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
What should I do if my number was given to someone else?
papamoik
Member

Hi. I bought a Verizon Samsung prepaid for security reasons while traveling around in the USA. This year while staying again in the USA I learned that Verizon has given away my number to another customer. What can I do?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Verizon gave my number to other customer
rcschnoor
Sr. Leader
Sr. Leader

The length of time before money in a prepaid account expires depends on how much you deposit into your account at any given time. You should read thru the prepaid faq for questions about a prepaid account. Question #3 under making payments addresses your question. #4 under making payments may be of some value to your question, too.

Prepaid Plans and Service FAQs | Verizon Wireless

View solution in original post

0 Likes
Re: Verizon gave my number to other customer
rcschnoor
Sr. Leader
Sr. Leader

Did you let the service for that line expire? For prepaid phones, if you do not keep enough money in your account so that your line remains active, you will lose that number and will have to sign up for a new number when you are ready to re-activate your phone.

0 Likes
Re: Verizon gave my number to other customer
papamoik
Member

Thanks for the fast response! How can I prevent this. The prepaid money got lost after 30 days. Do I have to charge every 30 days?

0 Likes
Re: Verizon gave my number to other customer
rcschnoor
Sr. Leader
Sr. Leader

The length of time before money in a prepaid account expires depends on how much you deposit into your account at any given time. You should read thru the prepaid faq for questions about a prepaid account. Question #3 under making payments addresses your question. #4 under making payments may be of some value to your question, too.

Prepaid Plans and Service FAQs | Verizon Wireless

0 Likes