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When will the AutoPay Issue with Daily Prepaid Accounts be resolved?
Rich_M
Member

Ever since Verizon revised this online portal earlier this year I can no longer see or manage my AutoPay setup.  I discovered this recently when I needed to update my credit card and noticed the Home tab showed Enroll in AutoPay as though I do not have it setup.

Attempting to set it up again results in an error because there really is an entry there, I just cannot see it.  I contacted a number of Verizon agents through Chat who verified that my AutoPay setup does show on their internal systems, I just cannot manage it myself with this revised portal that they implemented.  Additionally my AutoPay does actually work properly.

I still have a ticket open on this and was told that their developers are still working on resolving this issue, however it has been a couple of months and still no resolution.

Just wondering if anyone else has come across this and has heard anything further about when it will be fixed.

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Re: When will the AutoPay Issue with Daily Prepaid Accounts be resolved?
vzw_customer_support
Customer Support

Rich_M,

Being able to easily make a payment is a big deal and we absolutely value your time. Only our prepaid team are able to access prepaid accounts though and only they can see the tickets attached to those accounts. They aren't available here in the forums so the best option to check on this would be reaching out to that prepaid team directly. They would be glad to update you on the status of that ticket

AndrewT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: When will the AutoPay Issue with Daily Prepaid Accounts be resolved?
vzw_customer_support
Customer Support

I apologize for the trouble you’ve been running into with managing your payments for your prepaid account, Rich_M. At your earliest convenience, please call 888-294-6804 from a number other than your prepaid phone to work with a prepaid specialist who will be able to review the ticket you mentioned as well as assist you with any options available for your prepaid services.

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When will the AutoPay Issue with Daily Prepaid Accounts be resolved?
katim_vzw
Verizon Employee

Rich_M,

Adding up autopay should be a breeze. Our Prepay Team will best assist with setting this up for you. Special access is needed. Rest assured, they can be reached at 888-294-6804.

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When will the AutoPay Issue with Daily Prepaid Accounts be resolved?
Rich_M
Member

I already spoke to your chat agents numerous times, they told me that this is a known problem with the new portal and developers are working on a fix, my ticket should still be open, when will it be fixed?

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Re: When will the AutoPay Issue with Daily Prepaid Accounts be resolved?
Rich_M
Member

See my response to Katim_VZW … thanks.

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Re: When will the AutoPay Issue with Daily Prepaid Accounts be resolved?
Rich_M
Member

I am not calling or doing any further chat, look at my account and read the ticket and respond accordingly.

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Re: When will the AutoPay Issue with Daily Prepaid Accounts be resolved?
vzw_customer_support
Customer Support

Rich_M,

Being able to easily make a payment is a big deal and we absolutely value your time. Only our prepaid team are able to access prepaid accounts though and only they can see the tickets attached to those accounts. They aren't available here in the forums so the best option to check on this would be reaching out to that prepaid team directly. They would be glad to update you on the status of that ticket

AndrewT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When will the AutoPay Issue with Daily Prepaid Accounts be resolved?
Rich_M
Member

That was helpful, thank you.

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